A familiar feeling, from the first hello
New noses welcome.
There is no perfect way to arrive. A little information, a comfortable lead and time for a sniff are a good place to start.
Before you choose a visit
Tell us their little ways.
A favourite word. A sound they find worrying. A brush they already know. Practical details can make a better starting point than a long list of expectations.
- Choose a service that suits the coat and size.
- Share relevant handling preferences before the appointment.
- Ask the studio about any first-visit requirements.
- Discuss health, pain or vaccination questions with your vet.
The first hello, step by step
We make a plan together.
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Before the day
Review the service, starting estimate and what is included. Tell the studio if the coat or handling needs more conversation.
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At the door
Arrive with your dog on a suitable lead. Allow a little time to settle before discussing the finish and your collection plan.
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At the handover
Ask what worked, what was paused and which simple questions to bring to the next visit.
First-visit questions
A little clarity helps.
- Their usual safe lead or harness.
- A clear idea of the finish, with a reference if helpful.
- Practical notes about what helps them settle.
- Your contact and collection arrangements for a real appointment.
A shorter visit can be a better visit.
Tell the studio before booking. A quiet introduction, fewer steps or a pause may be more appropriate than a complete groom. No template can guarantee a dog’s response.
Leave with a clear handover.
Ask which parts of the visit happened, how your dog settled, what coat care to discuss next and when another appointment might make sense.